Frequently Asked Questions
Everything you need to know about your Critical Role apparel and gear.
How long will it take for my order to ship?
Standard domestic orders typically process within 3-5 business days. Once shipped, delivery times vary by region, but you will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached and the item is in its original packaging.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs fees, duties, or import taxes which are the responsibility of the customer.
How should I care for my Critical Role clothing?
To preserve the quality of prints and fabrics, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on any screen-printed designs.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring a favorite garment from your closet and comparing it to our specifications to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.